Responsible Gaming
Introduction
At kinderedhearts.co.uk, we believe that gambling should be enjoyed as entertainment only. It is never a way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always set limits on your time and spending.
Age Verification
You must be at least 18 years old, or the legal gambling age in your jurisdiction, to use Mystake or any gambling services. We are committed to preventing underage gambling. If you are under 18, please do not participate in any gambling activities.
Warning Signs of Problem Gambling
Please be aware of these warning signs that may indicate a gambling problem:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activities from friends and family
- Gambling with money intended for essential expenses (rent, bills, food)
- Borrowing money to gamble or pay gambling debts
- Spending more time or money gambling than intended
- Feeling anxious, irritable, or restless when trying to stop or reduce gambling
- Using gambling to escape problems or cope with negative emotions
- Lying to others about the extent of your gambling
- Failed attempts to cut back or stop gambling
- Neglecting work, education, or relationships due to gambling
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools
Mystake offers several tools to help you stay in control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount you are willing to lose during a set timeframe.
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered.
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling.
- Time-Out: Take a cooling-off period from your account (typically 24 hours to 6 weeks).
If you feel you need additional support, these tools are available through your Mystake account settings.
Support Organisations
If you are struggling with problem gambling, confidential support is available from these organisations:
United Kingdom
- GamCare – Free, confidential support and counselling for problem gambling. Website: www.gamcare.org.uk | Telephone: 0808 8020 133 (24/7, free)
- GamStop – The National Self-Exclusion Scheme. Register yourself on a multi-operator self-exclusion programme. Website: www.gamstop.co.uk
- Gamblers Anonymous – Peer support meetings and fellowship. Website: www.gamblersanonymous.org.uk
Australia
- Gambling Help Online – Counselling and support services. Website: www.gamblinghelponline.org.au
Canada
- Responsible Gambling Council – Information, resources, and support. Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and resources. Website: www.ncpgambling.org | National Problem Gambling Helpline: 1-800-522-4700 (24/7, confidential, free)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education, offering support and information on problem gambling. Website: www.bzga.de
Take Action Now
If you believe you may have a problem with gambling, please reach out to one of the support organisations listed above. Professional help is confidential, free, and available 24/7. You do not have to face this alone. Taking the first step to seek help is a sign of strength.
Remember: Gambling should be fun. If it stops being fun, it's time to get help.